There is no contract for any of website maintenance packages and you are free to cancel anytime. These plans are offered on a subscription basis and charged a month in advance.

A support ticket is defined as any small task which would require less than half an hour to complete including small styling changes, fix small errors, add testimonials, add a blog posts and content changes etc. It does not cover advanced changes like adding an e-commerce shop. If you are on a website care plan additional support time can be purchased at a reduced hourly rate. Please see my pricing page for my rates.

Hopefully, the Website Care Package will prevent your site from being hacked. But if something goes wrong, your website will be restored from the daily backup. If you do accidentally break your website, please contact us and give us as many details as possible about what happened.

We do not support email services. Our plans do not include email hosting or hosting. We can assist you with email difficulties on a per hour basis. Most often you need to contact your hosting company. Please read our article on recommended WordPress Hosting.

For email hosting, we recommend Gmail for Business. Gmail for Business has a huge storage, it can be accessed from anywhere, the apps for your phone allow easy configuration as well as extra features. The security is excellent and the spam filtering is better than most.

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Businesses on Website Care Plans will get priority support. When your site goes down or has a problem you need it fixed fast, we understand that and will endeavour to deal with the problem asap within normal business hours.

Our WordPress Website Care plans include the Gravity Forms Premium Licence, WP Rocket for page speed {note: this plugin is compatible with Go Daddy WordPress Managed Hosting} Premium Fonts licence with Fonts.com and other plugins by arrangement.

In our Gold website care plan package, we offer a quarterly Website Consultation Call or Meeting.

This includes a website review, which will take a detailed look at your website traffic, conversion rates as well as identify opportunities. It also identifies any potential issues like recent Google changes. It is also an opportunity to keep us informed about any changes in your business. Website reviews are there to help you advise you how to make full use of your website, your social media marketing, email marketing etc to achieve your business aims.